We are available to help you navigate our website Monday thru Friday from 9:30 am to 5:30 pm CST. Just give us a call (local) 504-733-6509 or (national) 800-783-2612. Our customer service e-mail address is email@example.com our fax number is (504) 733-0668.
What do you charge for shipping & handling?
You will be charged a $8.95 flat rate for all order values up to $99.99 and for order values $100.00 and above there will be no charge as long as you order meets the below two guidelines.
1.The shipping address for your order is located in the lower 48 U.S. contiguous states.
For other US destinations, APO addresses and International shipments a discounted delivery charge quote will be provided for your approval before your order is processed. International customers will be responsible for any applicable duties or taxes.
2. The package(s) to be shipped meets the dimensional requirements of UPS and Fedex for standard ground delivery.
All items on our Airbrush Website meet the dimensional requirement.
For over-size items on our Fine Art Web Site and/or Drafting Web Site (large stretched canvases, large sheets of foam core, large drafting tables, etc.) you will receive a discounted freight quote for your approval before your order is processed.
What are your payments options?
We accept Visa, Mastercard, Discover and American Express.
We also accept checks and money orders in advance.
On personal checks, please include your driver’s license and telephone numbers so we can process your check through Telecheck immediately.
Dixie Art Supplies
5440 Mounes St, Suite 108
New Orleans, La 70123
Sorry, no C.O.D.’s
Government and University Purchase Order should be fax to (504) 733-0668
What is your minimum order value requirement?
For orders on our Airbrush Website or Fine Art Website the minimum order requirement is $25.00.
How long does it take to process my order?
Orders received before noon are usually processed by the end of day. We will make every effort to process your order within 24 hours of receipt, excluding holidays’ and weekends.
How long does it take to receive my order after it is processed?
UPS and/or FEDEX “ground delivery time in transit schedules” apply for orders shipped from our New Orleans’ location.
Please allow extra time for orders, that we will drop shipped directly from the manufacturer/vendor since processing time varies with each vendor and their physical location must also be considered.
Expedited air delivery services are available for an additional charge (extra processing time for drop ships may still apply.)
Do your prices “on line” match your prices in your Store?
At times, we will run different promotions, either on specific “on-line” items or on certain “in-store” items. At times, you might get an item “on line” for a lower price than we are offering the same item “in store” and vice versa.
Also, since we are not perfect, typographical and mathematical errors are subject to correction. We also reserve the right to change prices at any time due to price increase from our vendors.
Are “on line” minimum order quantities the same for “in-store” purchases?
No minimum order quantities apply to items regularly stocked in our store. However, for non-stocked items, the same minimum order quantities will apply.
What is your return policy?
The guidelines for returns are as follows:
- We ask customers to contact us within 5 days of receipt of the product(s) they wish to return. No returns will be accepted after 10 days of invoice date.
- Item(s) returned must be in “like new” condition.
- We will give you a return authorization number, which must be clearly written on the outside of the returned package.
- For your protection, you should send the returned package to us with a “signature required” status so you will have proof of return.
- Upon our receipt of your returned package, we will process your refund based on your original purchase price less a 20% restocking fee.
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