ORDERING
Web site: www.dixieart.com
Phone: 800-783-2612 OR 504-466-6556
Email your order or your request for a quote to: artdixie@aol.com or dixieartsupplies@aol.com
If you wish to place your order by phone, we typically man our phones from 9:30am - 3:30pm CST Monday - Fridays.
To promote accuracy when ordering or requesting a quote via fax or e-mail, please use our product numbers, our descriptions and the quantity needed.
All orders are shipped as soon as possible. Some orders may be shipped direct from the manufacture and may require additional time.
PAYMENT TERMS
We accept Mastercard, Visa, Discover & American Express debit/charge cards and checks or money orders with mail orders. Please include your driver's license number and state where your license was issued if you pay by personal check. Sorry, no C.O.D.
No international orders below $60.00
| Shipping Charges: | to addresses in the 48 Contiguous States only |
|---|---|
| FREE | Order over $150.00 |
| $12.95 | Orders from $50.00 - $149.99 |
| $17.95 | Orders Under $50.00 (below minimum order) |
Customer outside the 48 contiguous US states please disregard shipping charges.
Shipping charges will be E-Mailed
for approval before order is processed and shipped
INTERNATION ORDERS:
We accept all major Credit Cards (American Express, Discover, Master Card and Visa)
NOTE: We only process credit cards drawn on USA banks that participate in our credit card processor’s address verification system (Chase Paymetech).
We do accept International Money Orders drawn on US Banks, in US Dollars only.
No other payment methods, including wire transfers, Bank Draft, PayPal or personal checks will be accepted (they will be refused or returned).
On International Orders we only ship to the billing address of the Credit Card for security reasons. Sorry no third party pickups or to a freight forwarders address allowed.
Remember, international customers will be responsible for any taxes and import duties. Shipping rates quoted do not include duties, taxes or other non-routine customs brokerage charges. Other shipping charges, surcharges or accessorial charges may apply. They will be collected upon delivery. You should contact your local authorities to see if any other charges will apply.
Sorry, no international orders below $60.00.
All prices quoted are in US Dollars only...
PRICING - Standard disclaimer: All prices are subject to change without notice. If there is any discrepancy in the pricing of your order, we will contact you before proceeding.
DAMAGES - Missing boxes and merchandise damaged in transit is the responsibility of the freight carrier. Carefully examine the cartons and product when delivered. Report all damaged merchandise by marking the freight bill "Damaged" or "Short" at the time of delivery. Report all concealed damages to the freight carrier immediately. Save all boxes and packing materials for their inspection. Please contact us with the details of your shortage or damage. Our responsibility is to be sure your merchandise is packed correctly and delivered to the carrier in good condition. We will be glad to assist you in any manner necessary.
SHORTAGES &aph; OVERAGES
Any errors or shortages in the pulling and packing of your order must be reported within five (5) days of receipt of goods. If any errors are detected, please contact us immediately after all merchandise has been unpacked and checked in.
If for any reason you think a signature should be required, please request, “signature required” when placing order.
Please Note: Dixie Art Airbrush will not be responsible for packages not received if left without signature.
All orders over $200.00 or more and orders to apartment complexes require a signature for delivery.
We reserve the right to make the final decision.
RETURNS
All returns must have prior authorization from our customer service department and be in like-new condition when we receive them. We will refuse any unauthorized returns.
Merchandise returns must be shipped pre-paid freight and will be subject to a 20% restocking charge. Special order and drop-shipped items are not returnable, except for defects. We will gladly replace any defective items at no cost to you. No returns will be allowed after 30 days.
BACK ORDERS
We will backorder most out of stock items, unless customer requests otherwise. Back orders will be canceled and a refund will be issued if the vendor cannot provide the quantities needed within 30 days from the original order date.
Freight on back orders will be allowed only if the original order qualified for free freight.
